Contact Information

Last updated: 15 September 2026

Thank you for your interest in Origin Kollective. If you have any questions about our products, orders, shipping, returns, exchanges or anything else, our team is here to help.

Get in Touch

Origin Kollective Ltd (OK Clothing)

Website: www.originkollective.co.nz

Email: admin@originkollective.co.nz

Social Media:
Instagram: https://www.instagram.com/originkollective/

Facebook: https://facebook.com/originkollective

TikTok: https://www.tiktok.com/@okclothing

Customer Support

For questions regarding an existing order, please include your order number in your message so we can assist you as quickly as possible.

Our customer support team can assist with:

• Order enquiries

• Shipping and delivery

• Returns and exchanges

• Refunds

• Product information

• Sizing questions

• Faulty or damaged products

• General enquiries

Response Times

We aim to respond to customer enquiries within 1–2 business days.

Please note that response times may be longer during product launches, promotions, holidays or periods of high enquiry volume.

Messages received outside normal business hours, on weekends or public holidays will generally be responded to on the next business day.

Order Changes & Cancellations

If you need to make a change to your order or cancel an order, please contact us as soon as possible after placing your order.

We will do our best to accommodate your request; however, changes or cancellations cannot be guaranteed once an order has entered the processing or dispatch stage.

Social Media Enquiries

You are welcome to contact us through our social media pages. However, for order, payment, refund or personal information enquiries, we recommend contacting us by email so we can securely assist you.

Business Enquiries

For wholesale, collaborations, partnerships, influencer enquiries or other business opportunities, please contact us using the email address provided above.

Privacy

When contacting Origin Kollective, please only provide information that is necessary for us to assist with your enquiry.

We will handle your personal information in accordance with our Privacy Policy and applicable New Zealand privacy laws.

Contact Us

We're here to help.

Origin Kollective Ltd (OK Clothing)
Email: admin@originkollective.co.nz
Website: www.originkollective.co.nz

Culture first. Style always. Origin forever.