Terms of Service

Last updated: 15 September 2026

Welcome to Origin Kollective. These Terms of Service govern your use of the Origin Kollective website and your purchase of products from us.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Us

This website is operated by:

Origin Kollective Ltd
Trading Name: Origin Kollective / OK Clothing
Country: New Zealand
Website: www.originkollective.co.nz
Email: admin@originkollective.co.nz

Throughout these Terms of Service, "we", "us", "our" and "Origin Kollective" refer to Origin Kollective Ltd.

"You" and "your" refer to any person accessing our website or purchasing products from us.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorised access to our website or systems.

• Interfere with the operation or security of the website.

• Copy, reproduce or commercially use our website content without permission.

• Use our website to transmit malicious software or harmful material.

• Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to our website where we reasonably believe these terms have been breached.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizing information and other product details are accurate.

However, slight variations may occur due to:

• Screen and device settings.

• Photography and lighting.

• Manufacturing processes.

• Fabric characteristics.

• Normal variations between individual garments.

We reserve the right to modify, discontinue or update products without notice.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you and provide an appropriate resolution, which may include a refund where applicable.

We reserve the right to limit the quantity of products that may be purchased by a customer.

5. Pricing

All prices on our New Zealand website are displayed in New Zealand Dollars (NZD) unless otherwise stated.

We reserve the right to change prices at any time.

We make reasonable efforts to ensure that pricing is accurate. If a significant pricing error occurs, we may contact you before fulfilling the order.

Nothing in these Terms limits any rights you may have under applicable New Zealand law.

6. Placing an Order

When you place an order through our website, you agree to provide accurate and complete information.

You are responsible for ensuring that your:

• Name

• Delivery address

• Email address

• Phone number

• Payment information

are correct.

After placing an order, you may receive an order confirmation email.

An order confirmation confirms that we have received your order. Your order may still be subject to our acceptance and product availability.

7. Payment

Payment must be successfully completed before an order can be processed and dispatched, unless another payment arrangement has been expressly agreed with us.

We may use third-party payment providers to process payments, including payment methods displayed at checkout.

We do not store complete payment card details on our own systems where payment processing is handled by a third-party provider.

8. Shipping & Delivery

Orders are processed and shipped in accordance with our Shipping Policy.

Estimated delivery timeframes are provided as a guide and may be affected by circumstances outside our reasonable control, including courier delays, weather events, public holidays and other disruptions.

You are responsible for providing a complete and accurate delivery address.

For further information, please refer to our Shipping Policy.

9. Returns, Exchanges & Refunds

Our Returns, Exchanges and Refund policies explain the conditions and process for returning products, exchanging products or requesting refunds.

Nothing in these policies or these Terms of Service limits or excludes rights you may have under applicable New Zealand consumer law.

Products that are faulty, defective, damaged or otherwise do not meet applicable legal guarantees will be dealt with in accordance with your legal rights.

10. Change-of-Mind Returns

Where we offer change-of-mind returns or exchanges, they are subject to the conditions outlined in our Returns & Exchanges Policy.

Change-of-mind returns are separate from your rights relating to faulty, defective or incorrectly supplied products.

11. Promotions & Discount Codes

From time to time, Origin Kollective may offer promotional discounts, discount codes or other special offers.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash.

• Only one promotional code may be used per order.

• Promotional offers may have specific terms and expiry dates.

• We reserve the right to withdraw or amend promotions where permitted by law.

Promotional terms will be displayed with the relevant offer.

12. Intellectual Property

All intellectual property appearing on this website, including:

• Origin Kollective branding

• Logos

• Product designs

• Photographs

• Graphics

• Artwork

• Text

• Videos

• Website design

• Marketing materials

is owned by or licensed to Origin Kollective Ltd unless otherwise stated.

You must not reproduce, copy, distribute, modif